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Sr. Account Manager

BRUNNER is an integrated marketing agency with a fast-paced, creative environment. We love big ideas and are looking to add new talent to our team. 

This position will be responsible for directing all day-to-day activities of assigned accounts including overseeing the management of all project work and development of strategic, integrated Marcom and Contact Strategy plans; working to ensure flawless, on-time, on-budget delivery of agency products and services for assigned accounts while maximizing client revenue. Experience working with regional marketing teams and integrating with national programs is required.

ESSENTIAL FUNCTIONS:

  • Operational Stewardship - Responsible for the development and management of strategic planning and process integration.  Work with project managers, account managers and all necessary departments to establish operational guidelines, deliverables and schedules, taking the account from planning to strategic and concept development to budgeting and execution.  Ensure that all key client objections and milestones are considered and manage communication and delivery to all key stakeholders.
  • Project Management – Provide consistent, solid project management to all assigned clients, following all appropriate agency processes, while keeping client completely up to date on project status.  Review all work—whether strategic, research, media, creative or other, that will be sent to a client to ensure project requirements have been met, if not exceeded.  Keep agency Momentum and creative teams, CBM and others apprised of all pertinent client/job information.  Ensure that input provided is clear, succinct and complete, that work delivers upon or exceeds client expectations, that status reports and conference reports as well as budget recaps, billing and project merchandising reviews, are completed in a timely fashion.
  • Product Quality/Growth – Ensure flawless execution of all client deliverables whether creative, strategy, or other by clearly leading agency team to ultimately deliver the highest quality product.  Be accountable to your team and your client and strive for top notch deliverables at every turn.  Consistently provide team with strategic direction, clearly defined business objectives as well as provide strong ongoing project communication.  Facilitate all client approvals/feedback throughout process, including ability to handle issue resolution, and problem solving.  Insist your team build clear ROI/performance measures into all programs as well as delivery on findings to consistently demonstrate our value to the client.  Be a strong financial steward, closely reviewing estimates, managing client budgets and billing, while striving to maximize client revenue growth and profitability for the agency.
  • Integration – Understand Brunner’s model and provide leadership to team to efficiently implement appropriate level of service per client needs. Demonstrate consistent delivery on the Agencies Integrated model.  Lead your Momentum team in developing and presenting solutions neutral, fully-integrated Marcom/Contact strategy plans that meet or exceed client needs/goals, while seamlessly delivering appropriate agency services.   Flawlessly lead implementation of all plans by ensuring timely dissemination of information to team and timely approvals from client.
  • Client Knowledge – Gather and present mission critical information about the clients industry, industry trends, competition, products and services while providing the client and appropriate agency team with timely updates to keep them informed.  Clearly demonstrate an understanding of the inter-workings of your clients business and continually strive to bring big ideas/strategic thinking to the table to position the agency as a partner and not a vendor.
  • Client/Team Relationship Building – Own key day to day client relationships and begin to develop relationships at higher levels within the client organization to demonstrate your ability to service client in a seamless, professional and consistent manner in accordance with agency practices, while also building strong relationships with agency team members.  Demonstrate your ability to be a problem solver by thinking strategically about the clients business and consistently working to add value and ensuring that we meet or exceed client expectations.  Co-lead your account team with the development and implementation of the SWOT analysis, providing clear recommendations and action plans to management on your client(s). Be proactive & accessible. 
  • Agency Evaluation and Training – Utilize and follow the prescribed Brunner performance plan process and attend required agency training as identified by your supervisor.  Consistently demonstrate your desire to grow by proactively expanding knowledge base and ultimately, your account responsibilities.  Be proactive in developing your annual performance plan in outlining how you would like to grow within the organization by requesting and attending industry and/or relevant training to foster personal career development.  Manage and mentor those team members who report to you to help strengthen and grow the agency account management discipline. 
  • Agency Knowledge/Values – Follow agency processes for job management, Marcom/Contact strategy development, etc, including use of all tools.  Additionally, consistently demonstrate agency values of:  Creativity, Energy, Curiosity, Integrity, Respect and Courage.  

CRITICAL COMPETENCIES:

  • Project Management and Problem Solver
  • Proactive and Team Player
  • Analytical and Inquisitive
  • Sales ability
  • Sound Judgment
  • Listening skills
  • Presentation skills
  • Relationship Builder
  • Strong Verbal & Written Communications
  • Professionalism
  • Prioritization and Multitasking

ACCOUNT MANAGEMENT COMPETENCIES:

  • Marketing and communications principles and practices
  • Knowledge of integrated marketing techniques
  • Identify the critical success factors for a client’s business
  • Determining customer business needs
  • Efficient application of all agency processes

REQUIRED EDUCATION/EXPERIENCE:

  • 6 years minimum experience required
  • Experience working in an advertising agency is mandatory
  • Experience working with regional marketing teams is madatory
  • Experience on fast moving account a must
  • Digital experience is a plus
  • Experience with two-tier distribution models is preferred

We offer a full range of benefits including health, dental, vision, commuter benefits, life insurance, 401k, and more. We are an equal opportunity employer and do not consider an individual's race, religion, ethnicity, national origin, age, sex, disability, marital status, sexual orientation or veteran status when making an employment decision.

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